Because Luna’s K9 Cabin is a family run, limited space retreat, each reservation holds a dedicated spot for your dog.
To keep things fair for all families and to protect our limited space, the following policy applies:
Reservation Deposit
A 50% deposit is required to secure your dog’s stay.
This deposit is applied toward your total at drop-off.
Standard Stays
• Cancellations made 72+ hours before drop-off → Deposit is transferable to a future stay (within 6 months).
• Cancellations made less than 72 hours before drop-off → Deposit is non-refundable.
Holiday & Peak Stays
(Thanksgiving, Christmas, New Year’s, Spring Break)
• Cancellations made 7+ days before drop-off → Deposit transferable.
• Cancellations made less than 7 days before drop-off → Deposit is non-refundable.
Early Pick-Up / No-Shows
Once your dog’s stay has begun, unused days are non-refundable.
We understand that life happens! If there is a true emergency, please reach out — we always try to handle special circumstances with care.